Request return / withdrawal

Request return / withdrawal

RETURNS AND REPLACEMENTS

Fast online procedure pursuant to Art. 54-bis of the Consumer Code

Welcome to our simplified withdrawal procedure. You can request the return of one or more items within 14 calendar days of receiving your order.

Before proceeding, please verify that:

  • The single-use security seal and the protective films on the lenses are intact and have not been removed.
  • The frame and lenses show no signs of wear, scratches, or alterations, and are kept in their original case.
  • Return shipping costs are always the responsibility of the customer.

Enter the required information in the fields below to start the procedure:

Order tracking / Guest

If you placed your order as a guest or without an account, enter your order details below.